Pay online, in-person, by phone, or by mail

What you need to know to pay or view your bill online. You can also pay by phone, mail or in-person.

Things to consider

  • If you received a two-month bill or a discontinue notice, please use our 24/7 automated pay-by-phone or online service
  • If your account is interrupted for non-payment, services will not be restored until the next working day after your full payment is received
  • All payments that post after the due date on the bill may require additional collection processes and result in a deposit increase review
  • Do not pay water restriction violations online or by phone
  • To pay water restriction violations, use the envelope provided with the citation, or pay in person at our Brandon Customer Service Center

How to pay

Pay online

  • View your bill by logging into your online account
    • Login ID is your account number
    • To create a password and set up a secured online access profile, we recommend that you review our User Help Guide to more accurately and easily view or pay your water/wastewater bill
  • Payment methods:
    • Credit/debit card (Visa, Master Card, Discover and American Express)
    • ACH one time withdrawal
  • Sign up for recurring autopay services
  • Available 24/7

Pay by phone

  • Call (813) 307-1000
  • Payment methods:
    • Credit/debit card (Visa, Master Card, Discover and American Express)
    • ACH one time withdrawal
  • Available 24/7

Pay in person

Brandon Customer Service Center - 332 N. Falkenburg Rd. in Tampa

  • Monday through Friday, 8 AM to 5 PM
  • Payment Drop Box: Available 24/7

Northdale Customer Service Center (Drop box only) - 15610 Premiere Dr. in Tampa

  • Payment Drop Box: Available 24/7
  • Office is closed to the public. Payments picked-up daily Monday-Friday but will not be posted the same business day.

Jimmie B. Keel Library (Bill pay kiosk in the front of the building in the drive-up book return area) - 2902 W. Bearss Ave.

  • Payment Drop Box - Available 24/7

Pay at any Florida Amscot location

  • Payments made by 8 PM will post to your account at 8 AM the next business day
  • Payment method:
    • Cash
  • Only Florida AMSCOT locations are authorized payment locations outside of the “Pay in Person” centers listed above. Payments dropped off at any other locations are not processed or posted to your account immediately and may result in payment posting delays and/or cause interruption of services.

Pay by mail

Send payment to:
Hillsborough County Water Resources Department
P.O. Box 89637
Tampa, FL 33689

  • Payment methods:
    • Check
    • Money order
  • To avoid late fees, please send 5 to 10 days prior to the due date to allow enough time for processing

Resources

Get help

Department: Water Resources
Email: pud-publicutilitiescustomerservice@hcfl.gov
Phone: (813) 307-1000

Last Modified: 2/9/2024, 4:13:29 PM

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