Providers can determine whether a member is eligible for the Hillsborough County Health Plan

There are four ways to determine whether a member is eligible for the Hillsborough County Health Plan:

ACES Provider online verification (single/multi verification process)

  • Complete the fields on the Electronic Data Interchange (EDI) Release Access form (link below)
  • All fields are required but ensure you: select the purpose, input the NPI/TIN#, notate who your HCHCP Contact is and input a phone number that you can be reached at directly.  If any information is missing, the form will be returned to you for correction.
  • Email the completed and signed form to:  acesproviderportalaccessinfo@hcfl.gov
  • Once received, your signed form will go to the director for review, approval and signature
  • After the director has signed, you will receive an email with a link to access the portal along with the ACES Portal User Guide to enable you to create your user profile

ACES EDI Release Access Fom

IVRS

Call IVRS at (813) 272-5555.

Member services

Call member services at (813)272-5040.

ASI provider website

  • ASI is Hillsborough County’s third-party claims administrator
  • ASI is wholly owned by American Benefits Plan Administrator (ABPA) and includes other plans as well, which is why you will see the ABPA home page
  • For information on how to obtain a login and password for the ASI website and additional assistance, visit the Billing Information page

ASI Provider Website

Last Modified: 9/20/2023, 8:13:57 PM

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