Avoid being overcharged or illegally towed
From private parking lots to crash scenes, towing companies in Hillsborough County must follow proper policies and procedures designed to protect drivers before, during, and after the towing process. Hillsborough County Code Enforcement is reminding residents what those rules are and how to report violations if they believe a tow was unlawful or a bill excessive.
Under County ordinance, towing companies must be properly licensed and follow strict guidelines. Towing companies must have proper authorization to tow vehicles from private property, required signage must be posted, and companies must provide documentation and approved rates. If a vehicle is already hooked up but still on site, operators must release it for no more than half the standard towing fee. Vehicle owners are also entitled to retrieve personal property from their vehicle, even if towing and storage fees have not yet been paid.
Watch for "wreck-chasing" scams
Code Enforcement also warns about unsolicited tow trucks arriving at accident scenes. In some cases, operators approach drivers before law enforcement arrives, offer immediate towing, then charge excessive or unexpected fees.
Drivers are not required to accept a tow from any company that shows up unrequested. If you're involved in a crash, it is best to:
- Wait for law enforcement
- Call your insurance company or a towing company you trust
- Do not sign paperwork you don't understand
- Request an itemized invoice and keep all documentation
How to report a towing violation
Residents who believe a towing company violated County rules, such as overcharging, towing without authorization, or operating without proper permits, can file a complaint online. Complainants must provide their name and contact information, along with details such as the company name, date, location, and copies of invoices or photos.
Residents are encouraged to know their rights and report suspected towing violations to help protect others from predatory practices.