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Job Overview
The is a senior management position for Hillsborough County Contact Center and should have extensive call/contact center experience. This position is responsible for driving performance, technology, processes, and outcomes for a successful contact center. The position must possess strong leadership, strategic vision, and problem-solving skills. Responsible for keeping up with current trends, strategies, and innovation for technology and methodologies that may be utilized to optimize customer service and staff performance. Responsible for ensuring operations follow the County's policies, processes, and procedures as well as industry standards for customer service. This position oversees recruitment of new hires, training, and performance of all contact center staff. Must have extensive experience in managing high call volumes operations, resolving complex customer issues, and motivating a team to consistently maximize performance.
Salary
$68,952 - $89,648
View Hillsborough County benefits
Apply by
08/07/2024