Refund Policy for Public Utilities Department
Purpose
To establish guidelines for payment of refunds to customers of the Public Utilities Department.
Policy
The Board of County Commissioners approves and authorizes the Public Utilities Department to refund payment of monies to certain customers where fees were paid in error, incorrectly calculated or due to other routine circumstances. (See attachment)
Responsibilities
The Public Utilities Department will authorize and approve requests for payment of refunds to certain customers under the guidelines approved by the Board of County Commissioners. Each request for refund will be documented fully indicating the circumstances for the refund before approval for payment.